We deliver to Metro areas only, including Melbourne, Sydney, Brisbane, Gold Coast, Perth and ACT. For other areas or regional deliveries, please contact us for assistance.

Delivery times vary depending on the item. Contact us for an estimated arrival date, considering potential shipping delays.

Delivery times vary by location. You'll be notified by our partners when your goods are ready for delivery. Please note that unforeseen delays can occur.

Yes, our courier will contact you. Ensure you're available during the scheduled delivery window to avoid additional fees.

Our delivery service is drop-off only, unless otherwise arranged.

Ensure adequate access to your premises, lift size, and hallway dimensions. Delivery may be cancelled due to access issues.

Yes, we offer storage for purchased items. After 2 months, a $10 per week storage fee applies.

We recommend delivery for safety. If you choose to collect, we aren't liable for damages during transit or assembly.

Due to shipping challenges and unforeseen events, we can't guarantee exact arrival dates.

For commercial projects and a minimum order quantity, we can assist. Regretfully, one-off custom orders are not available.

Yes. We offer exchange or store credit only. We do not accept returns for refund. Your order will only be refunded if product(s) are deemed "faulty".

We provide a 1-year manufacturer’s warranty. It doesn't cover natural wear, neglect, or chemical/abrasive use. Staining on stone/marble/travertine isn't covered.

Colors may vary due to external factors. Contact us for a clearer color description before purchase.

Yes, most of our items are suitable for commercial use.

Inspect your products upon arrival. You have 48 hours to report damages. We're not liable for damages after our transport company leaves your premises.