Privacy Policy
1. Overview
This Privacy Policy describes how TEN2 collects, uses, stores, and discloses personal information when you interact with our website or make a purchase.
By using this site, you agree to the practices described in this policy.
2. Information We Collect
We collect personal information in three main categories:
(A) Device & Usage Information
Including:
- IP address
- browser type
- device information
- pages viewed
- interaction behaviour
- cookies and tracking data
Purpose:
- website functionality
- analytics and performance optimisation
- security and fraud prevention
(B) Order Information
Including:
- name
- billing and shipping address
- phone number
- payment details (processed securely via third parties)
Purpose:
- order processing
- payment handling
- shipping and delivery
- customer communication
- fraud prevention
(C) Customer Support Information
Including:
- communications sent to us
- enquiry details
Purpose:
- customer service and support
3. Minors
This website is not intended for individuals under 16 years old.
We do not knowingly collect personal information from minors.
4. Sharing of Information
We only share personal information with trusted third parties necessary for business operations, including:
- Shopify (e-commerce infrastructure)
- payment processors
- logistics and courier partners
- analytics providers (e.g. Google Analytics)
We may also disclose information:
- to comply with legal obligations
- to prevent fraud or misuse
- to protect our legal rights
We do not sell personal data in the traditional sense of data trading.
5. Behavioural Advertising & Analytics
We use analytics and advertising tools such as Google Analytics and Meta advertising services to understand customer behaviour and improve marketing performance.
This may involve:
- cookies
- tracking pixels
- anonymised usage data
You may opt out via:
- Google Ads settings
- Meta ad preferences
- industry opt-out tools
6. Legal Basis (GDPR)
If you are located in the EEA, we process your data under:
- consent
- contractual necessity
- legal obligations
- legitimate business interests
We ensure these interests do not override your fundamental rights.
7. Data Retention
We retain personal information only as long as necessary to:
- fulfil orders
- comply with legal obligations
- resolve disputes
- maintain business records
You may request deletion where legally applicable.
8. Automated Decision-Making
We use limited automated systems for:
- fraud prevention
- transaction risk detection
These systems:
- do not produce legal or significant effects on individuals
- are used solely for security purposes
9. Cookies
Cookies are used to:
- enable website functionality
- maintain shopping cart sessions
- analyse site usage
- support advertising activities
Cookies may be:
- session-based
- persistent (up to 2 years)
You may disable cookies via browser settings, but this may affect website functionality.
10. Data Transfers
Your information may be processed in Australia and by third-party providers located in:
- the United States
- Canada
- other jurisdictions where service providers operate
All transfers are handled using commercially reasonable safeguards.
11. Data Security
We implement reasonable technical and organisational safeguards to protect personal information from:
- unauthorised access
- misuse
- loss
- disclosure
However, no system is 100% secure.
12. Your Rights
Depending on your location, you may have rights to:
- access your data
- request correction
- request deletion
- object to processing
- data portability
Requests can be made via: info@ten2.com.au
13. Third-Party Links
We are not responsible for the privacy practices of external websites linked from our site.
14. Changes
We may update this Privacy Policy at any time. Continued use of the site constitutes acceptance of changes.
15. Contact
For privacy inquiries: info@ten2.com.au
Last updated: [05.05.2026]